Shipping & Return Policy
Depending on inventory, most orders will ship within 24 hours of being received or the next business day. Business days are Monday through Friday excluding holidays.
Marena's shipping department will be closed on the following holidays:
- New Year’s Day - January 1
- Martin Luther King, Jr. Day - Third Monday in January
- Memorial Day - Last Monday in May
- Independence Day - July 4 + July 5
- Labor Day - First Monday in September
- Thanksgiving - Fourth Thursday + Friday in November
- Christmas - December 25 + December 26
If your order needs to be processed faster than our 24-hour policy, please contact our Marena Customer Care Team at 1-888-4-MARENA (1-888-462-7362). Additional handling fees and expedited shipping costs will apply.
Orders placed on website can only be delivered to destinations inside the United States.
The Marena Group, LLC reserves the right to change this policy at any time.
- Merchandise ordered in error may be returned in original unopened packaging. No credit will be given for merchandise after 30 days of receipt.
- We guarantee all garments to be free from manufacturing flaw or defect prior to use. Due to government regulations, any Marena garment that has been worn for any length of time cannot be returned unless defective. Please call Marena Customer Care at 1-888-4-MARENA immediately to report any defects.
- A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, contact Customer Care at 1-888-4-MARENA. Please have your order number available.
- All returns are subject to a 10% restocking fee.
- Customers are responsible for shipping products back to the Marena warehouse.
- Items must be returned within 10 working days from date of RA issuance.
- Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable restocking fees.
- Quality Inspections are performed within 10 business days of receiving a returned garment.
How to return your garment
- Review the return policy above to ensure your garment is eligible for return.
- Contact the Customer Care Team at 1888-4-MARENA or email email@example.com to initiate a return request.
- Once your RA number has been issued, return it for processing at the following address:
The Marena Group
ATTN: Returns Department
650 Progress Industrial Blvd.
Lawrenceville, GA 30043
We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena.
For additional questions or assistance, please contact the Marena Customer Care Team at 1-888-4-MARENA or email firstname.lastname@example.org.
Marena does not offer product exchanges. If a replacement garment is desired, please place a new order and initiate a return request for your current garment (see return instructions above) separately. This way you will receive your new garment as quickly as possible.